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Sign up. Complaints handling procedure Below you can find a detailed outline of our Complaints Handling Procedure, which should be followed in the event that you wish to file a complaint with the company at any time. FxPro - FCA. FxPro - SCB. FxPro UK — summary of complaints procedure. QUERIES If you are dissatisfied with our services, or if you have a query regarding your account or activity with us, you may contact the Customer Support Department via live chat, e-mail or telephone.

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Complaints need to be sent by e-mail compliance fxpro. We will confirm to the Complainant within five 5 days upon the receipt of the complaint and we will provide you with a unique reference number.

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In the unlike event that we are unable to respond within two 2 months, we will inform the complainant of the reasons for the delay and indicate the period of time within it is possible to complete the investigation. This period of time cannot exceed three 3 months from the submission of the complaint.

Note however that the FOS has the right to refuse the examination of any complaint if, among other reasons, the complaint has been submitted to the Financial Ombudsman twenty-two 22 months past the date the Client became aware, or ought to be aware according to the opinion of the Financial Ombudsman of the action or omission of the financial undertaking or of the fact that he had a basis for the submission of a complaint. Also note that if a client is a legal entity, trust or otherwise, different provisions may apply and you should become aware of the provisions of the relevant law.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints. Previous EDR schemes. Open details Close the status popup.

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