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Trading Signals New Recommendations. News News. Dashboard Dashboard. Tools Tools Tools. Featured Portfolios Van Meerten Portfolio. Market: Market:. Options Menu. Options Market Overview. Thu, Apr 1st, Help. Go To:. Unusual Options Activity Full List. Most Recent Stories More News. Most Active Options Full List. Covered Calls Full List. Highest Implied Volatility. No stocks. Log In Sign Up. Stocks Market Pulse. Company claims that I signed up for Schaeffer's Investment Research subscription. I don't ever remember accepting or signing up to this investment subscription. I don't even know how they got my email address.

Unethical practice from a company, I just hope they don't bill be for services that I did not ask for or received. Peter K. Their pricing is suspicious. They will deduct money quickly and without sufficient agreement with subscribers. I paid dollars for whole year then less than three months down the line they started sending me emails saying they are closing my Acc, I apparently changed my debit card details to prevent anybody from deducting money. So they wanted to deduct money but thank God they couldn't.

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They started emailing me daily saying there's an error in my account billing. Nathan sharp called and left a message that I need to pay for my subscription. Just close the damn account. Lisa J. Schaeffer's is great! My portfolio has completely transformed since I started. I work with John Voss and Eric Bayer mostly, and they are incredibly supportive. I didn't know what the heck I was doing and they provided support every step of the way.

Cengiz A. Terrible experience. I signed up for their service, they started to send several emails with product promotion. All they want your money. They refuse to refund after I wanted to cancel. Be careful before you sign up.

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This guys are not customer friendly. They are not ethnical. It's unfortunate that he found this service was beneficial for him but we can certainly apply his subscription fee to another one of our services which might be a better fit for him or we can hold it as a store credit for future purchases. The best way to reach us to discuss his options would be by calling our Customer Service department at - - or emailing at service sir-inc. Customer Response. I do not need any services from them in future, so I need my refund.

The membership period was for one year. I was not satisfied with the service and requested to be removed from the subscription and receive a refund. I was told I had to wait for the entire 90 day trial period to end before I could cancel. I was then sent an email stating that credit card refunds could not be given after 90 days and that I would have to wait weeks for a check refund.

There is no reason that it should take up to 3 months to send out a check. They are using my money and not providing me with any interest or service. Our customers are our 1 priority but, due to the recent COVID 19 situation and the events in the market, we have gotten a bit more backlogged than usual with walking customers through what is going on and how to continue to manage their open positions real-time. In checking Mr.

I hope this is a satisfactory solution. I knew nothing about options.

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He then acted like he was my good friend and tried to talk me into a full proof guaranteed money back guarantee program promising that I would make huge amounts of money and he made many other promises and told me I could trust him. I kept telling him I was unsure and not to charge my credit card because I needed to check with my wife and see if I had the funds necessary. I never clicked on agree and I never returned the email.

I did send him numerous emails and called him and told him no I don't want to do it he had tried very hard to persuade me and I did not want it I said - DO NOT charge my credit card He said too late I already charged it. He then refused to reverse the charge and has been repeatedly tried to upsell me. I am a type one diabetic since I was 3 years old and have a lot of issues with blood sugars and get very confused. The person took advantage of my disability. I have contacted the the company many times by phone and email and they basically laugh at me and are very rude. I have never used the service or any other advice from them.

He did question the terms when he received the confirmation email and Mr. Since submitting his refund request, Mr. Once a charge has been disputed, we are required to deal directly with the CC company for resolution which is were his request now stands. It's unfortunate that this was an unsatisfactory experience for Mr. The majority of our sales, as this one, are phone sales.

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We therefore do not have a signed document from Mr. We do have a recorded call on which he agrees to the sale. Type your reasons here.

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The credit card company has issued us a refund. Thank you,. The marketing email only listed profitable trades and claimed a This is what was stated. What happened during the one-month trial? During the trial subscription, from April 10th through May 10th, there were only five trade recommendations out of the fifteen that were stated.

All five trade recommendations were losing trades. On Sunday, May 10th, I was billed, tried to call and no humans were there to answer the phone. The first business day, Monday May 11th, I called to cancel and request a refund for the renewal that had not been used. He offered a store credit which is not satisfactory to me. Someone from Customer Satisfaction called and wanted to fluff me off, but no refund. The kicker is that after charging me for the next month, the subscription was deleted without refunding my money.

In summary, the number of recommendations during the trial period was only one-third of the stated number. Every recommendation was a losing trade. The renewal amount could not be blocked, and SIR would not refund it.

Even worse, with no refund, the subscription was deleted which makes it more difficult to contest the billed amount with my credit card company. It's unfortunate that Mr. The terms of our auto-renewal programs state that the program can be cancelled at any time PRIOR to the re-billing date. Had Mr. Once the billing cycle has run, we will turn off the auto-renew so that no future payments are charged but we do not refund the renewal fee. Since we did not send the approximate number of trades that were mentioned in the promotion that he received, we offered to extend his service for an additional month at not charge.

Not every trade during his trial period was a loser, but since he was unhappy with the performance, we cancelled his subscription for this particular service and issued him a store credit that could be used towards any of our other services. We did reactivated this service for him AND kept the store credit active for the 30 days.

We feel that we gave him some options that could have been beneficial to him by offering to extend his service and also offering him the store credit that can be used on any future purchases. Several points follow: 1 — My main point with the service to which I subscribed is that each month fifteen recommendations were contracted for and only five were provided.

There were, in fact, eleven recommendations issued during that 30 day period from April 10, to May 9, This service is opportunity based.

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Our Research Team constantly monitors the market for the best opportunities. Although our customer service staff is in the office Monday thru Friday from am to pm ET, they check weekend emails, voicemails and chats immediately every business day and we will honor any communication that is received over the weekend, so had Mr.

As mentioned earlier, we deactivated the subscription and gave him a store credit when he indicated he no longer wanted the service. We then reactivated it at his request and kept the store credit available for him to use towards another service.