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Qualys provides great benefits to employees.

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Approver Sr. Retention - Medicare Sr. Overall Reviews at Anthem, Inc. This is a call center. Nothing exciting to report about the work day.

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Basically preauthorization screening. The people on the other end of the call are not health care professionals and the majority of the people reviewing the cases ARE , so you have to speak in lay terms in order to obtain pertinent information. Most of the callers will tell you they have "been on the phone all day", so by the time you get the call, they're less than happy so you spend your time trying to de-escalate their attitude.

You're also supposed to spend no more than 10 minutes on a call and there is a LOT of copying, pasting and editing of information from a pre-printed template that you MUST use during calls! Calls are recorded and will be reviewed for personal audits. In addition to trying to decipher the information over the phone you're asking for, you are typing said information into the computer while simultaneously attempting to follow the "guidelines" set forth.

Working at Anthem, Inc.: Company Overview and Reviews

Pros Large, bright and well stocked break room. Cons Short breaks and lunches, high insurance premiums and seemingly irritated trainers. When I started I was filled with hope and promise. I had an amazing benefit package and was moving through the ranks. Even under a tyrant of a manager I was often given duties that were fun and allowed me to be creative. I also was able to assist in other areas that allowed me to learn and take on new duties expanding my knowledge and work diversity at Anthem.

However, the money was soon not enough and I was stalled because I had reached my maximum in my title and department. I had to be promoted and move out of my department. Now I am left feeling empty, and frustrated. I am often unable to do anything challenging other than to get other departments to do their work so that I can complete my work.

Often times these other departments will not answer emails, or IMS. It matters not how many managers are CC and many times it is the managers and leads the emails are directed to and they simply will not respond. There are time limits and guidelines that are expected to be met. This is frustrating when you care and want to meet those guidelines because your bonuses and your raises are dependent on those being met. Not to mention the fact of being a decent human being and wanting to do the right thing for another human being. Then there is the entire ethics that you start to notice as you work here.

It is a business, and you have to remember that. However if you have a shred of empathy you have to learn how to table that most days and not get into the story of an issue. I am sorry I did not listen to colleagues and not work there. The Computer training program was out of date and much of the interactive portions did not work.

The training manager was useless and often not available, he was literally more interested in making jokes and silly quiz show questions than actually training or mentoring anyone. The managers were changeable and deceptive, stating that our phone stats would not be counted for the first three months and that all they would be used for is mentoring. Not true. When I asked to terminate my contract at the 6 month point as I did not feel this was a good fit, the manager said "either you quit today or I will fire you!

I asked on what basis she would fire someone who is asking to be released from a contract so that I would not incur further bonus money that would need to be paid back--she stated " you are slowest on the team". I said "what happened to not using stats for anything but mentoring in the first 3 months I was in month 2 of live calls post 3 months of training I was never offered mentoring during the 2 months of live calls. Also, considering the first two weeks I received zer Pros The only pro was working from home. Cons Being made to feel like a factory assembly line instead of a nurse trying to help members.

The one thing that the new hires at Anthem can always agree on, is that they were lied to when they interviewed. New Candidates are provided a mental picture of Anthem that promises unlimited potential for career advancement, flexible hours, generous time off, and learning opportunities that can be taken advantage of at any time. Truth is - you can't apply for a new position until you have been with the company for a solid year.

No exceptions. When you are hired in to the call center, you are told that there is a 8:AM shift - but you will never see it until you have been there over six months. Your starting shift will be am to 8pm. The hours are NOT flexible. You have to ask for a day off weeks in advance, if you can find someone to show you how to request time off.

More often than not, you have to open the system and try your best to request time off, only to find that you chose the wrong PTO option. This may sound appealing, the truth is that VTO is 'offered' when call volume gets slow.